Career Objective:

Engineer familiar with the software process and operational troubleshooting, and development. Experienced at deep diving and root cause resolution of recurring issues. Owning ticket queues, new and recurring problems, and driving both temporary and permanent solutions to those problems. Managing pipelines, alarms, monitoring, and documentation.

Motivated and curious, and determined in the face of interesting or challenging problems.  Working towards improving software development skills, has been developing front end web development by learning Angular, Next JS (React), and Flutter in his free time.  Looking to utilize those skills, or any position where I can grow or learn.

Job Gap

I have not been formally employed since my time at Amazon.  Coding is my passion however, and I have not stopped learning and making things.  I have added a few projects to showcase here.  Full Project List 

Work Experience

Support Engineer III, Amazon.com, Inc

June 2013 - March 2018 

Worked as a member of the support team for supply chain systems. 

• When on-call: Handled high severity pages from about 20 teams, including large scale real-time procurement and fulfillment systems.

• Expectation was to triage, troubleshoot, deep dive, and identify the root cause of these issues in real time.

• When not on call: owner of ticket queue and deep dived low severity issues; driving resolution of all recurring issues.

• Managed pipelines, monitoring, fleet capacity and scaling, logging, migrations/config changes, DNS and load-balancer configurations.

• Made updates to the support teams internal Rails website, adding features to streamline support responsibilities.

• Worked on coding projects for supported teams, small bug fixes, dependency migrations, distributed jobs for data collection and analysis, and feature requests suitable for entry level developers.

Quality Assurance Analyst, Service Link LLC

Dec 2011 – June 2013

Responsibilities include functional testing, root cause analysis, defect tracking which includes writing SQL queries, debugging problem orders, working with developers and business analysts to ensure quality from design and work out design flaws before they happen.

Education

B.S. Computer Science

Slippery Rock University

Slippery Rock, PA

Aug 2007 - Dec 2011

Minors: 

Mathematics, Philosophy